Voice communication systems

           

Voice communication systems

Coherent integration of IT infrastructure and telecommunications networks, which allows to send and receive failure-free voice data, ensures efficient operation of many companies.

Eximo Project has experience in implementing modern ICT systems, meeting individual requirements resulting from the business profile and type of services provided by the customer. The projects implemented by us include complex configuration of telephone exchanges, development of ICT infrastructure, development of complete Call/Contact Centers and their integration with dedicated business applications. 

Eximo Project


Benefits:

Significance for business

Depending on the needs of a particular company or institution, the proposed ICT system may fulfil particular guidelines improving operation. Adjustment of parameters of the implemented solution to the company size, profile and needs results in specific benefits, such as:

  • Uniform system of external and internal numbers.
  • Telephone call control – based on the analysis of data available through the reporting system, it is possible to determine the number and length of calls in any time interval clearly and precisely.
  • Data correlation – owing to the data obtained from the implemented control system, it is possible to maintain comparable statistics for telephone calls of particular individuals.

 

Significance for IT

Configuration and management options of voice and ICT systems allow to establish both small and expanded call centers, with a few dozen or more operator desks.

The offered solutions include implementation of the following technologies:

  • ACD – automatic call distribution.
  • IVR – interactive voice response.
  • CTI – computer telephony integration.
  • Communication channels based on video conferences and chat.
  • Online contact – WebCollaboration solutions.
  • Call recording systems.
The experience gained during implementation of call centers for e-commerce, financial and production companies as well as public administration allows us to deliver comprehensive preparation of ICT system, together with integration of various communication platforms, thanks to own dedicated programme integrators.