Eximo Project has experience in designing solutions in the field of Call Center, regarded as a significant element of company management, using CRM methods. We offer complex solutions applied in call centers for medium and large companies, production sector, financial sector and public sector, where request handling is based on phone calls.
In solutions provided for our customers, we use the following technologies:
Considering the development of technologies and methods with customers, we simultaneously offer projects and implementations of expanded Call Center formula known as Contact Center. Applying alternative channels of communication with customers, such as e-mail, chat, online forms, SMS or video conferences, allows effective use of resources intended for customer service and increase of availability of services offered by Contact Center.
Benefits resulting from the implementation of Call Center in a company: